Emergency contact information
Please see below our timescales for repairs:
Emergency repairs – 24 hours
(Affecting health or safety e.g. major electrical fault, blocked WC, broken glass or security issue).
Urgent repairs – 5 working days
(Affecting material comfort e.g. hot water, heating or fridge failure, serious roof leak).
Other non-urgent repairs – 20 working days
(e.g. washing machine fault, fences, showers etc.)
Our emergency numbers for maintenance issues that cannot wait until we are open is:
Electrical – DCL electrical 07971507791 (Darren Long)
Central heating, hot water, toilet or gas problem – 07886784519 or 0117 9640078 (Rich Martin)
Blocked drains or sewerage issue 07850 873067 or 01454 777826 (Dave Smith)
Break in the requires securing and emergency locksmith – 07907154377 or 0117 9622175 (Craig)
IF YOU SMELL GAS PLEASE TURN THE GAS OFF AT THE MAINS AND CALL TRANSCO ON
0800 111 999 (This is a 24 hour emergency line)
If you cannot get in touch with any of the above, please call 07938760605 and leave a message and someone will get back to you as soon as possible.
IMPORTANT: You may be liable for the emergency call out charge if you have not followed the advice on this page or given to you over the phone.