Emergency contact information

Please see below our timescales for repairs:

Emergency repairs – 24 hours
(Affecting health or safety e.g. major electrical fault, blocked WC, broken glass or security issue).

Urgent repairs – 5 working days
(Affecting material comfort e.g. hot water, heating or fridge failure, serious roof leak).

Other non-urgent repairs – 20 working days
(e.g. washing machine fault, fences, showers etc.)

Our emergency numbers for maintenance issues that cannot wait until we are open is:

Emergency Roofer – 07488555714 (John O’Donoghue)

Electrical – DCL electrical 07971507791 (Darren Long)

Central heating, hot water, toilet or gas problem – 07886784519 or 0117 9640078 (Rich Martin)

Blocked drains or sewerage issue 07850 873067 or 01454 777826 (Dave Smith)

Break in the requires securing and emergency locksmith – 07907154377 or 0117 9622175 (Craig)

IF YOU SMELL GAS PLEASE TURN THE GAS OFF AT THE MAINS AND CALL TRANSCO ON

0800 111 999 (This is a 24 hour emergency line)

For serious electrical fault please call Illuminations 07971507791 (Darren Long)

IMPORTANT: You may be liable for the emergency call out charge if you have not followed the advice on this page or given to you over the phone.