Emergency contact information

Please see below our timescales for repairs:

Emergency repairs – 24 hours
(Affecting health or safety e.g. major electrical fault, blocked WC, broken glass or security issue).

Urgent repairs – 5 working days
(Affecting material comfort e.g. hot water, heating or fridge failure, serious roof leak).

Other non-urgent repairs – 20 working days
(e.g. washing machine fault, fences, showers etc.)

Our emergency numbers for maintenance issues that cannot wait until we are open is:

In first instance please call and leave a message on  01174574693 or email heather @h4y.co.uk with details of your name, address and problem.

If you don’t get a response within 1 hour please call emergency contractor Neil of NT Property Services 07854762321 who can cover most issues etc for those detailed below.

If your issue is:

Electrical please contact Daren Long 07971507791

Blocked drains or sewerage Dave Smith (Elite) 07850873067

Break in that requires securing or emergency locksmith 07907154377 / 01179622175

GAS LEAK – contact transco on 0800111999

Boiler/plumbing issues

Swiss plumbing and heating 07809362796


Gas safe 01179640078 or 07886784519

IMPORTANT: You may be liable for the emergency call out charge if you have not followed the advice this page or that given over the phone.